1. Overview

This Cancellation Policy applies to all Virtual Assistants (“VAs”) who pay for a Basic or Premium listing on the platform. By subscribing to any paid plan, you agree to the terms below.

 

2. Subscription Terms

• All listings operate on a monthly recurring subscription.
  

• Payments are processed each month automatically on the date you originally subscribed.
  

• Subscriptions apply to directory visibility, portfolio hosting, and any included promotional benefits outlined in your plan.
  
  

3. Cancelling Your Subscription

You may cancel your subscription at any time by:

• • Logging into your account and navigating to Billing → Cancel Subscription, OR
    
    

• Contact support 3 days before your next billing date if you need assistance.
  
  

Once cancelled:

• • Your listing will remain active until the end of your current billing cycle.
    
    

  • After that, it will be automatically removed from public view.
    
    

• You will no longer be charged going forward.
  
  

4. No Refund Policy

Because your listing remains active for the full period you’ve already paid for:

• We do not offer refunds, partial or full, for:
  
  

• • • Unused time
      

    • Late cancellations
      

    • Change of mind
      

    • Low lead volume
      

    • Not setting up or completing your profile
      
      

5. Reactivating Your Listing

If you cancel and later return:

• • You may reactivate at any time.
    
    

• Reactivation will be billed at the current subscription price, which may differ from what you previously paid.
  
  

6. Missed Payments / Failed Billing

If a payment fails:

• You will receive an automated reminder.
  

• If payment is not updated within 7 days, your listing will be paused.
  

• Once updated, your listing will automatically reactivate.
  
  

7. Platform Rights

We reserve the right to suspend or remove listings that:

• Violate our terms of service
  

• Include inappropriate content
  

• Mislead clients
  

• Receive repeated client complaints
  
  

No refunds will be issued in cases of policy violations.

 

8. Upgrading or Downgrading Your Plan

• Plan changes take effect on your next billing cycle.
  
  

Upgrades may activate immediately depending on platform logic; downgrades always apply at renewal.